Payment Policy
U.S. Domestic Shipments:
We no longer offer USPS Mail shipping due to their increased shipping rates which are equal to or more than UPS Air Rates in many cases.
We accept many forms of payment including Visa / Master Card / American Express / Discover Card / Money Orders / Cashiers Checks.
Purchases made with Money Orders / Cashiers Checks will be shipped after payment clears.
International Shipments ( Including Canada ) :
Purchases made with Money Orders / Cashiers Checks will be shipped after payment clears.
We DO NOT accept International Credit Cards.
We do not drop ship to International addresses when payment is made using a U. S. based Credit Card.
International shipping amounts will vary by items ordered, weight of package, volume and destination of package. We can only offer Fed Ex for International packages due to many lost packages and very poor customer service from the USPS ( Mail ).
We are not responsible for any Customs Duties, Taxes or Fees that may be incurred. We are also not responsible for any brokerage fees which may be incurred to clear your shipment through Customs.
Shipping quotes for international orders are available upon request at labconnections@gmail.com.
If you live outside the U.S. please request a shipping quote prior to making a purchase so that you have the total shipping amount ahead of time.
Order Packaging
We pack and ship all the products very carefully, and are delivered to the carrier in good condition. If the shipment is received damaged please email to us within 5 days from the date of receipt of the products.
If you do receive the shipment in damaged condition, please follow the below steps:
1) Keep the original packing in which it came in, including the packing material and outer shipping box for inspection.
2) Email us at labconnections@gmail.com immediately giving us your full name, address, phone number, email address, time to call, products purchased and what was the damage to the shipment. All the shipments are sent insured for value.
3) We will call UPS or the carrier and arrange for inspection.
4) We will inform you the result and report of the inspection.
5) We will either repair or replace the product depending on the damage.
Delivery
We process your order in the shortest time as possible.
Sales Tax
Sales tax will be charged for all Florida sales / shipments. For all other states, sales are tax free.
Return Policy
1) If you want to return a product, please email us your full name, address, phone number, email address, time to call, products purchased. We will email you a return authorization number. No returns will be accepted after 10 days of delivery.
2) Returned merchandise will be accepted for refund only if the products are absolutely unused, in their original packing in good condition, so that they can be re-sold.
3) There will be a re-stocking fee of 25% of the value of the products, and any Credit Card or other charges incurred from the sale, will also be deducted, for all returns. Shipping and handling charges will not be refunded, shipping the merchandise back to us will be your responsibility and you will be responsible for the shipping charges. When shipping back to us we would advise using a carrier, where you can trace your shipment and the carrier can provide delivery confirmation. Include in the returned box original packing note (keep a copy), your full name, address, phone number, e-mail address, time to call and return authorization number.
4) If you have received defective merchandise, you can return it to us for replacement of the same product. When shipping back to us we would advise using a carrier, where you can track your shipment and the carrier can provide delivery confirmation. After we have received the merchandise, we will inspect it and either repair it or send you a new one, the discretion will be ours.
Shipping
Shipping and Handling Charge Policy:
Our shipping charges include shipping costs, handling costs and packaging costs ( box, peanuts, tape, bubble wrap, etc. )
Shipping and handling charges depend upon the weight, volume and the distance to which the shipment is going, and the fragile nature of the product as well as the mode of shipping.
Shipping via UPS Ground:
UPS Ground packages are insured for value. Products are shipped freight prepaid. If the product is needed sooner then we can ship Next Day Air, 2 Day Air or 3 Day Select. If there is loss or damage we will refund your loss only when we have received the claim amount from UPS.
If a form of UPS delivery is required that we do not mention please contact us at labconnections@gmail.com prior to purchase so that we can provide a shipping quote.
We will provide tracking numbers upon request. We make every effort to provide these tracking numbers via e-mail and do not take responsibility for any e-mail lost due to inaccurate e-mail addresses or e-mails going to spam folders.
Shipping via USPS Priority Mail (U.S. Mail):
We no longer offer USPS Priority Mail, or any other form of mail delivery due to the new dimension based shipping rates the Post Office has recently introduced.
These new rates are based on weight and dimension of the package.
The charges are equal or more than UPS 3-Day Select and therefore we do not think U. S. Mail is an economical form of shipping.
We are sorry for not offering this mode of shipping and we hope that we may be able to reinstate USPS shipping in the near future.
Shipping via Fed Ex :
We can only offer Fed Ex as a shipper for orders to be shipped outside the U. S. A or Canada.
International shipping will have a higher shipping rate depending on items ordered, weight and destination country. We do not ship via USPS to any International Address due to many lost packages and very poor customer service.
Please contact us at labconnections@gmail.com prior to making your purchase so that we can provide a shipping quote for Fed Ex.
Fed Ex rates will be calculated after your purchase and will be sent via e-mail. The shipping amount will depend on the weight, volume and the distance to which the shipment is going, and the fragile nature of the product. We make every effort to provide tracking numbers via e-mail and do not take responsibility for any e-mail lost due to inaccurate e-mail addresses.
Liability
Science Lab Supplies is not responsible for any other use of the product other than it is intended to be. Our liability, if at all is limited to replacement of the product.
All the products should be used with care. Any injuries occurring due to improper use, abuse or carelessness of the user is not the responsibility of Science Lab Supplies, and they will not be held liable.
If any product involves glass or other breakable material, any injuries due to its breaking is not our liability.
